Terms and Conditions (September 2021)

These are our Terms and Conditions (September 2021)

Article 1 – Booking, payments, changes, cancellation

You can book our Lockers and services at www.lockerssofia.com

Your reservation is considered as received only after you have received a confirmation email with details of your reservation from Lockers Sofia.

You can select from two payment methods:

  • Pay in-store – you will pay when you arrive (cash or with credit/debit card, apple pay)
  • Pay online with a debit/credit card

You can change a booking once at no cost up to 14 days(GRACE PERIOD) before the intended use by sending us an email at info@lockerssofia.com mentioning your booking number.
If you send us a cancellation request within that period, we will issue a full refund in case the payment is done in advance.
Any payments received in the store are non-refundable.

If you make a change request after the free time (less than the GRACE PERIOD) you will be charged with an additional cost of 10 BGN.

If you cancel your booking in less than the GRACE PERIOD your payment is non-refundable.

Article 2 – Use of lockers and services

We have different sized lockers are available. Please make sure your chosen locker accommodates all your luggage

Daily Rate Lockers
The maximum rental period is 10 days per locker (1 day = working hours for Lockers Sofia)
If you want to leave your luggage for more time you can contact us at the store or from our website.
The rental period will begin at the reservation date for the locker, or earlier if the locker has already been taken for use.
You can access the lockers during the rental period but we will consider you are vacating them if the access is for longer than 15 minutes

Hourly Rate Lockers
The maximum rental period is 3 hours (within working hours for Lockers Sofia).
The maximum grace period is 15 minutes.
Please have in mind that if you decide to go with a rate per hour, it will stay at the rate if you are late.

Do not leave identity papers (e.g., passports) or travel documents in the locker
Do not leave any expensive items (electronics, jewels, money, etc.)
Make sure you have properly locked the locker after depositing your luggage

Please follow any instructions from the manager
Please treat these lockers with respect and leave them in the condition you find them

Article 3 – EXTRA Services

Early Checkin and Late Checkout Services
These two options offer you the possibility to leave or take your luggage out of LOCKERS SOFIA business hours.
Early Checkin option is available between 06:00 AM and 30 minutes before opening time (09:00 AM in the summer and 10:00 AM during the winter period).

Late Checkout option is available from 15 min after closing time until 11:45 PM.
With both services, you are receiving 15 minutes slot to leave or take your luggage.
Any late show-up will result in additional cost charging.

Luggage Delivery Service

Our luggage delivery service offers pick-up & drop-off of your luggage to and from LOCKERS SOFIA from/to any location within Sofia City.
Possible directions include:

– Sofia Airport Т1/Т2
– Sofia Central Bus Station
– Central Rail Station
– Any hotel/address in Sofia

You can book this service at least 24 hours in advance.
It is available MON-SUN 09:00 – 20:00 and also requires a confirmation over phone/mail.

By booking our delivery service you are receiving a 1-hour slot.
Therefore the car will be at the place you have selected at the right time(can be late up to 15 min)

Article 4 – Late or non-collection of luggage

If your rental term expires before you collect your luggage, you will have to pay for an additional rental time before the locker is opened. Lockers Sofia’s opening times are fixed, so make sure you familiarize yourself with the same. You will not be able to access your locker after closing time except in the cases when an additional service (Early Check-in or Late Checkout) is booked.
Lockers Sofia will remove any items left in a locker 2 days after the expiry of the hire period for lockers, booked by day unless the locker has been reserved for several days. If you rent a locker per hour and you don’t collect it on time we will remove it from the locker at the end of working hours on the same day.
You can pick the left luggage by appointment. Please note that we will charge you for the extra time and also an additional 20 BGN administration fees.
We will store forgotten luggage for 1 month and then disposed of it.

Article 5 – Safety & Liability

No animals or prohibited or dangerous or flammable products can be stored in the lockers
Lockers Sofia reserves the right to check the contents of lockers at any time
If you forget your locker details, we will only open the locker after first identifying you as the locker user.
Even more, if you believe that:

  • your locker details are known to a third party
  • your locker has been tampered with

you need to report it straight away to Lockers Sofia.

Furthermore, Lockers Sofia does not accept any responsibility for any damage unless intentional and gross negligence can be proved against the company. In such cases, Lockers Sofia will compensate for a maximum of 200 BGN per locker. Any consequential damage is not the responsibility of Lockers Sofia.
The use of Lockers Sofia lockers is entirely at your own risk.

Article 6 – Use of Data

We at Lockers Sofia may ask for personal data and we will not use this data for any marketing purposes, but to improve our services such as ensuring locker details and data reach you safely. We are not responsible for any inconvenience or damage resulting from false or incorrect information.
We might pass Camera images and personal data to the police in the event of any misunderstanding.

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