FAQ

Below you can find answers to frequently asked questions. Click on the tab to open the answers to the FAQs.

Can’t find the answer to your question? Please contact us via our contact form.

What is Lockers Sofia

Lockers Sofia is a luggage service company based in the heart of Sofia. We specialize in proving safe and secure luggage storage. While we make sure your personal belongings are safe with us, you can go and enjoy Sofia to the fullest.

How can I contact Lockers Sofia?

You can contact us by phone, email, facebook or you can use our contact form.

How to arrive from / to airport?

The service is well connected with public transport from/to the airport.

The central subway station Serdika is right in front of Lockers Sofia with direct access to from/to Sofia Airport.

What are the working hours of Lockers Sofia?

You can drop off/collect your luggage at any time during our opening hours

Monday to Sunday

Apr – Sept : from 9 am till 9 pm

Oct – Mar : from 10 am till 8 pm

There is possibility to book early or late check-in/out. More info you can find HERE

Can I reserve a baggage locker in advance?

Yes, you can book your locker right now.

There is no need to pay in advance, but when you arrive at our place.

You can pay cash or with credit/debit card(Mastercard, Visa, etc.)

CLICK HERE TO BOOK NOW!

How are your belongings secured?

Our luggage lockers are theft-proof! The vaults are in a room that is closed outside the opening hours. There is always a concierge during opening hours and there is 24/7 camera surveillance. If suspicious circumstances arise the security company, monitoring the location, is contacted through their emergency channel or the local police department.

For security purposes always make sure the locker door is in fact locked before you leave.

How can I pay for the locker?

You can pay by cash , with a credit/debit card (Visa and MasterCard) or with Apple Pay at our store.

You can pay by a credit/debit card (Visa and MasterCard) on our website.

Which are the lockers rates?

All our prices are daily (per 1 working day) and per hour.

Its price will depend on the size of the locker that you need, i.e: Locker Size M, Locker Size L or Locker Size XL

The lockers may be accessed as many times as required during our opening hours, and the period you have paid for, without incurring further charges.

*** Luggage claims beyond the specified time will incur an additional charge.

Can I store larger items?

We can store large items for you as well, like your snowboard, ski, surf, or another large item.

If they don’t fit in our largest locker (Locker Size XL) we can store it in our facility with the same safety as our lockers at the same price as our largest locker.

In order to arrange it, you can contact us.

Is there an option for long term luggage storage?

Currently, the maximum time you can book on our site is 10 days per booking.

If you need more time we can offer you a special price based on the number of days you want us to store your luggage.

For more information, you can use our contact form for your inquiry.

LOCKERS SOFIA
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